Privacy Policy

Cloud3 Digital (“Cloud3”, “we”, “us”, or “our”) operates the website cloud3digital.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described below.

Information We Collect

We collect information in two ways:

• Information you give us. When you submit a contact or consultation form, we collect the details you provide — typically your name, email address, phone number, and any message or project details you include.
• Information collected automatically. When you visit the Site, we and our analytics and advertising partners automatically collect certain data such as your IP address, browser and device type, pages viewed, referring URLs, and interactions on the Site, through cookies and similar technologies (including Google Analytics 4 and Google Tag Manager).

How We Use Your Information

• Respond to your inquiries and provide the services you request.
• Follow up about a consultation, quote, or project.
• Operate, maintain, and improve the Site and our services.
• Measure and analyze traffic and performance.
• Deliver and measure advertising, and understand its effectiveness.
• Comply with legal obligations and protect against fraud or misuse.

Cookies & Tracking Technologies

We use cookies and similar technologies to run the Site, remember preferences, analyze usage, and support advertising. These include:

• Analytics: Google Analytics 4 and Google Tag Manager, to understand how visitors use the Site.
• Advertising: Google Ads and the Meta (Facebook/Instagram) pixel, to measure campaigns and show relevant ads.

You can control cookies through your browser settings and opt out of interest-based advertising via Google Ads Settings and your Meta ad preferences.

SMS Communications

When you submit our contact or landing-page forms and check the SMS consent box, you consent to receive transactional text messages from Cloud3 Agency at the phone number you provide. Messages are limited to direct responses to your submitted inquiry: form receipts, appointment confirmations, and missed-call follow-ups. We do not send marketing or promotional SMS messages. Message frequency varies based on your interactions. Standard message & data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for assistance.

Your SMS consent and phone number are not shared with third parties for their own marketing, only with our SMS provider (LeadConnector / Twilio) for the sole purpose of delivering these messages.

Third-Party Services

We rely on trusted third parties to operate the Site and our business. These may receive or process data as described above, under their own privacy policies:

• Google (Analytics, Tag Manager, Ads)
• Meta Platforms (Facebook and Instagram advertising)
• Hosting and infrastructure providers (including Vercel and Google Firebase)

We do not sell your personal information.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy, to provide our services, and to meet legal, accounting, or reporting requirements. Contact-form submissions are retained while we manage your inquiry and our relationship, and are deleted or anonymized when no longer needed.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To make a request, email us at admin@cloud3agency.com. You can also manage cookies and advertising preferences as described above.

Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Email: admin@cloud3agency.com
• Phone: 289-312-0383
• Cloud3 Digital, Toronto, Ontario, Canada